Business Retention Progams

We Help You Keep Ideal Customers And Their Revenues!

There is more to business retention than just customer retention! You must also retain (and ideally grow) the revenues from your ideal customers.

We interview hundreds to thousands of your customers to evaluate and quantify their feedback. We validate suspected issues and detect other threats before they become issues.

In order to conduct your business retention  work, we first consult your management team to determine what you need to know from your customers. We explore the perceptions and beliefs of management, customer-facing personnel and customers to identify the range of values, problems, issues and opportunities relevant to your customers.

This insight is used to customize elements of the business retention program for your company. Each customer interview results in a Prescriptive Action Report™ (PAR™) which is used by your team to develop an action plan to effectively resolve customer satisfaction and retention issues.

When all the results are tabulated, our consultants will review key findings and highlight what your organization is doing well, so you can continue to capitalize on those efforts!  We will uncover areas of discontent, opportunities to improve business retention and to increase revenues by enhancing the services you deliver to your current customers.

Learn more about our business retention consulting services.

Or, contact us today to get started …