Resources to Keep and Win Back Customers

The resources in the Dunvegan Knowledge Center will help you learn how to keep and win back customers, regardless of the size of your business or nature of your industry. We share the best practices we use in customer satisfaction consulting from high level advice to statistical customer satisfaction research.

The Books

Anne Miner has authored two books that provide valuable insight to the purpose, process and protocol for measuring customer feedback and building strong, competitor resistant customer relationships. Learn more about these customer care and retention books …


The Dunvegan Digest is our monthly ezine. We feature ideas and insights on customer retention to better your organization. Sign up to receive our customer satisfaction newsletter

White Papers

Our market research experts explore deeper topics in customer satisfaction research and methodology. Learn more about our customer satisfaction research


Listen to and download audio tracks about including a customer retention strategy in your overall corporate goals. Listen to business podcasts


Are you looking for a marketing speaker for an upcoming event? Customer care, retention and experience are getting a lot of attention these days. Meet our marketing speakers


We cover hot topics in customer satisfaction and retention from our unique perspective as industry leaders and practitioners. Read the customer satisfaction blog

Are you looking for information on a topic you don’t see here? Contact us and we’ll do our best to help.